Importance of good user message

Problem

Company 1

Dear Valued Customer,Your Mobile invoice value for [date] is
Rs[Amount] & the total outstanding value at date is Rs[Amount].
Thank you.

Our record indicate an overdue of Rs.[][date] pls settle the same by date to enjoy uninterrupted services.Pls ignore if settled.

Company 2

Dear Valued customer,Your bill dated date is now due.Please make payment.if already settled pls ignore this sms.

Given messages are received from two different telecom company in Sri Lanka when there is a due payment .

Mistake

The way messages has presented is different .In company 1 first reminder message sends very polite manner. but it’s second message is not polite it directly gives the message . But message is informative but company 2 message is very polite and short but it s not informative.When reading, user gets two different impression over the message.

Lesson Learned

So good message should polite,short and informative.

Comments

tablediff command line utility in SQL Server

Above tablediff utility is very useful for comparing tables.It is not only tells us which records / columns are different but can also generate a SQL script to update the second table to make it the same as the first table. You have to navigate to following path the use this utility SELECT 'C:\Program Files\Microsoft SQL Server\100\COM> Then type command ; tablediff –? Then it shows all the options as follows But only limitation is you could compare one table at a time. Even though you can do some interesting work to overcome this. That is Just go to the SQL sever and type following command execute it. So it will generate the script for all the table. Then you can add it into .bat file. SELECT 'C:\Program Files\Microsoft SQL Server\100\COM>tablediff -sourceserver "SourceDBName" -sourcedatabase "T1" -sourcetable ' + '"' + name +'" ' + '-destinationserver "DestinationDBName" -destinationdataba...

Dead Code Problem

Problem Actually this problem occurred when i was doing integration two projects. [Phase1 and phase2 of a project] . Phase 2 is developed on top of the phase1. Parallel phase1 had changed lot . Mean time those were working on phase2 has commented existing phase 1 code without comments . Phase 1 and phase 2 merged with some conflicts. So we commented such places with the descriptive comment . After merged the result code base has merged those phase 2 commented parts. Also there was some of already dead code in phase 1. So it is difficult to understand weather this is actual dead code or commented one from phase 2. Mistake Had left dead dead code and missing comments . Lesson learned Normally developers leave dead code in their original code with the mind of future purpose. But this not a good habit to continue.As long as you use source control ,earlier code may exist. Problem will occur if you are not using such version control. In such a situation you can keep dead code with des...

Ship It Review -1

This books has been described Habits in interesting manner. Following story took from it and the story shows how we should go for a decision rather considering everybody doing it or becuse of we have already done it. Story: Did you hear the story of the woman who always cooked ham by cutting off and discarding a third of it first? When asked why, she said that was how her mother always cooked hams. When asked, her mother said that was how her mother had always cooked. They finally confronted Grandma, who admitted that when she was young, she didn’t have a pan big enough for an entire ham, so she always just cut the end off, and it became a habit.

Blogging 4 Life

Search This Blog